Refund and Return Policy

At Affilyit Digital, we strive to provide our customers with high-quality antivirus software and computer security solutions. Because we specialize in digital product delivery, our return and refund procedures differ from those of physical retail stores.

This policy outlines the circumstances under which a refund may be granted, ensuring a fair and transparent experience for every user.

1. Digital Delivery Nature

Affilyit Digital is an independent third-party reseller providing original license keys. Please be aware that:

• All products are delivered via electronic mail (Email).
• Once a product license key is sent to your registered email address, it is considered "opened" and "used" in the digital context.
• We do not ship physical goods; therefore, there are no "return shipping" requirements.

2. Eligibility for a Refund

We aim for 100% customer satisfaction. You may be eligible for a refund or a replacement under the following specific conditions:

• Non-Delivery of Product: if you do not receive the secure payment link or the product license key within 24 hours of a successful transaction, and the delay is due to a technical error on our part.
• Invalid License Key: If the software license key provided is found to be invalid, inactive, or already in use at the time of delivery. (In such cases, we require a screenshot of the error message for verification).
• Double Purchase: if you accidentally purchased the same antivirus security software twice in a single transaction period.

3. Non-Refundable Circumstances

Refunds will typically not be issued in the following scenarios:

• Change of Mind: Due to the nature of digital antivirus products, we cannot accept returns once the license key has been revealed to the customer.
• Incompatibility: It is the user’s responsibility to ensure their system meets the minimum requirements of the software (e.g., Norton Antivirus or Norton 360) before purchase.
• Purchases from Other Sources: We only handle refunds for licenses purchased directly through Affilyit Digital.
• Technical Issues Unrelated to the Key: For software performance issues, bugs, or system errors, users should contact the official manufacturer at www.norton.com.

4. Refund Request Process

To initiate a request, please follow these steps:

• Send an email to support@affilyit.shop within 7 days of your purchase.
• Include your order number, the registered email address used for the purchase, and a detailed explanation of the issue.
• Our technical team will verify the status of the license key. If the key has not been activated and the claim is valid, we will process the request.

5. Processing Time

Once your refund is approved, the credit will automatically be applied to your original method of payment.

• Credit/Debit Card: Most refunds appear in your account within 5–10 business days, depending on your financial institution's policies.
• Secure Payment Links: Refunds for transactions completed via our secure payment link will be processed back to the source account.

6. Consumer Protection Compliance

We operate in strict accordance with the Fair Credit Billing Act and the Mail, Internet, or Telephone Order Rule. We are committed to protecting our customers from unauthorized charges and ensuring that legitimate software license keys are delivered as promised.

7. Cancellation Policy

You may cancel your order at any time before the product license key has been dispatched to your email. Once the email containing the digital asset is sent, the order can no longer be cancelled.

Contact Our Support Team

If you have any questions regarding your digital purchase or need assistance with your secure payment link, our dedicated support team is available to help.

• Email: support@affilyit.shop
• HelpLine No.: +1 (844) 228‑7465
• Office Address: 180 Talmadge Rd, Ste 503 Edison, NJ 08817